eFit Support · Knowledge Base

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Search 54 guides written for eFit participants, covering trackers, syncing, activity scores, and your account.

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Activity shows on Google Fit but not eFit

Google Fit is being retired. eFit no longer connects to the Google Fit app, and activity that lives only in Google Fit...

Synced to Google Health but No New Activity in eFit

Use these steps when your activity is in the Google Health app and eFit is already connected to Google Health, but no...

Getting Help and Opening a Ticket That Gets Answered

Most eFit questions already have a written answer, and the ones that do not are usually settled on the first reply when...

Disconnect or Change Your Tracker

You can disconnect Google Health from eFit or switch to a different Google account at any time. When to disconnect or...

What Is Google Health and How eFit Uses It

Google Health is Google's central place for your health and fitness data. Steps, active minutes, heart rate, and...

Google Will Not Let You Sign In (Can't Access This Service)

You tap Continue to Google, choose your Google account, and instead of the permissions screen Google shows you...

Fitbit Activity Is Showing but Not Reaching eFit

Use these steps when your Fitbit is recording activity but it does not appear in eFit. The Fitbit app became the Google...

Your Walking Journey: Turn Your Steps Into a Route

A walking journey turns the steps you are already taking into distance along a real route. Everyone in your challenge...

How to Switch from One Challenge to Another

Overview If you need to switch to a different eFit challenge (for example, your organizer moved you to a different...

Your First Login: The Four-Step Setup

Short version: the first time you sign in, eFit walks you through four short steps: confirm your challenge, connect...