eFit Support · Knowledge Base

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Search 55 guides written for eFit participants, covering trackers, syncing, activity scores, and your account.

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Paying for eFit

eFit charges a one-off fee of $25 for the challenge, taken during registration. How the fee is handled depends on your...

Your Activity Tracking Window: Why Your Dashboard Can Show Zero

Your organizer sets a start date and an end date for activity tracking in your challenge. That stretch of days is your...

You Cannot Log In: Reset Your Password

Being locked out of eFit is the second most common reason participants contact us. Almost all of it is one of three...

Refresh My Activity: Sync Your Steps on Demand

eFit reads your steps, workouts, and heart rate from Google Health (your workouts and heart rate become eFit Minutes)...

What Are eFit Minutes and How Do I Earn Them?

eFit Minutes: 1 per minute of moderate effort, 2 per vigorous minute, from your heart rate, a logged workout, or a...

Compare Your Steps Day by Day: The Week View Screenshot

When your steps or your Activity Score look wrong, the question that settles it is always the same: on which dates does...

Your Activity Shows on Your Phone but Not in eFit

Use these steps when your steps or activity show on your phone but do not appear in eFit, even after you sync. The most...

Do You Need to Press Start in the Google Health App?

You open the Google Health app, you see a Start button, and it looks like the thing you are supposed to press before a...

Your First Week Checklist

Getting Started: Your First Week Welcome to eFit! Complete these tasks in your first week to set yourself up for...

Your Workouts in eFit: Plan, Log and Track Your Training

eFit builds you a personal training plan, walks you through each session, and keeps a record of what you lifted so you...